Incident Problem Agent
Correlates incidents within a 24-hour window, detects true duplicates and links Problem records before local failures cascade.
Up to 90% less duplicate ticket noise; major incidents deflected before escalation
AI agents & accelerators
AI that's ready to work, not just ready to pilot.
A 19-agent portfolio across six business categories, alongside named accelerators from our ServiceNow practice. Start with the workflow, define the outcome and plan the controls before scaling AI.
Three high-impact agents
Agents with measured outcomes.
Three spotlight agents from our portfolio. Reported outcomes are engagement-specific, not guarantees for every implementation.
Knowledge Search Agent
Extracts key terms from chat, searches Knowledge Articles and posts a knowledge-base-grounded reply into the session.
20–30% better first-contact resolution; fewer repetitive Tier-1 tickets
Sales Targeting Decision Agent
Scores organizations on revenue, headcount, technology stack and geography, assigning a sales priority with written reasoning.
90%+ less lead-research time per account; sharper opportunity qualification
Agent portfolio
19 agents. Six areas of impact.
From incident resolution to business continuity and disaster recovery (BCDR), explore our full agent portfolio.
ITSM
- Incident Summary
- Incident Problem
- Incident Specialist
- Incident Analysis
Customer service & chat
- Chat Reply
- Knowledge Search
- Message Analysis
Identity & HR
- Password Reset
- HR Case Enrichment
- HR Profile Data
- Group Membership/Access
Contract & legal
- Contract Approval Analyst
- Contract Draft
- Contract Risk Reviewer
Enterprise intelligence
- Sales Targeting Decision
- Analysis Summary
BCDR
- Event Playbook
- BIA Category Analyzer
- Plan Relationship
Named IP
Accelerators that shorten time to value.
Cross-Module Accelerator Suite
Data certification and asset management accelerators, GenAI-powered SPM resource allocation, AI Control Tower over Now Assist, and connectors for Azure DevOps, Slack and Teams. Deck-reported outcome: 30–40% faster deployment and time-to-value, native and upgrade-safe.
Financial Close Automation (FCA)
Automated data capture, cross-source matching and validation, with intelligent exception routing across AP, AR and transactional inputs. Initiation → validation → remediation → sign-off. Deck-reported outcome: up to 90% less manual effort, audit-ready traceability and standardized close cycles.
Governed by default
AI adoption with accountability.
Our ServiceNow capability framework brings together native generative AI experiences through Now Assist and agent governance and ROI measurement through the AI Control Tower. We scope the controls, integration and success measures to your environment.
See which agents fit your platforms.
A short conversation about your systems and priorities — we'll show you the agents and accelerators that match, with no obligation.